Shipping Policy

  • 3-5 working days for delivery on average
  • Larger orders and customized items can take up to 2-3 weeks for delivery, sometimes longer
  • All products are packaged according to packaging guidelines.
  • Smaller items and giftware, including accessories, are sent via parcel service.
  • Delivery service that can be tracked using your tracking number that will be provided via email or mobile number SMS messaging. (messaging & data rates may apply)
  • Signed proof of delivery for easy record-keeping (this does not apply to smaller items such as giftware and accessories)
  • If you provided a mobile phone number, you will receive a text message confirming the delivery date. Additionally, the staff will call when they are on their way – This only applies to the initial delivery attempt.